• FREE standard delivery on orders over £75 to all UK postcodes
• £6.99 for orders under £75
• Items are usually delivered within 2-3 working days but are not guaranteed.
• Orders placed over the weekend,or past 1pm on Friday will be shipped the following Monday morning.
• A selection of items may be required to be delivered directly via our own transport if within the local area. Please contact us if you require further information regarding this.

 Once your item has left our warehouse, you will receive an email with tracking information in order that you may track the progress of your delivery.

Any unwanted purchases made on-line can be returned within 28 calendar days for a full refund of the items returned (exchange is not available for on-line purchases).

 Please complete the returns form provided in your parcel and return items to:

Zoohause Limited
Old Town Hall, 
Market Place, 
Woburn 
MK17 9PZ  

For any returns, please contact us in advance using customerservices@zoohause.co.uk detailing the order number and reason for return.

Please note that the delivery cost is non-refundable if paid.

Once the item is received by the returns department, it will be inspected and if no issues are identified, the refund will be processed directly back to the payment method used. Please retain a proof of postage until you have received email confirmation of receipt and acceptance of your return.